Globally Define Error Reporting Preferences Out of the Box

Posted: October 10, 2014 in Dynamics CRM 2011, Dynamics CRM 2013, Dynamics CRM 2015

In Dynamics CRM every now and then users may encounter errors like the one below. These are typically random errors with Microsoft scripts that usually do not affect any functionality.

We’re prompted with the option to ‘Send Error Report’ to Microsoft so they can fix the bug if enough reports of the same issue come through, or we can click ‘Don’t Send’ and it will just close the dialog box and ignore the error. This dialog can be useful for customizers, but it is unnecessary to show to general users.

Each user can define their preferences for displaying these error messages in their Personal Options under the Privacy tab. By default it is set to ask us every time whether to send an error report or not. We can also select to automatically send the errors, or to never send the errors. Usually this is changed for everyone to automatically send or never send so that the dialog boxes do not show up.

What some people don’t know, is that we can define these preferences at a global level, so that each user doesn’t need to go into their personal options to make this change, and new users won’t need to see those popups by default.

To change this setting globally, go into System Settings, Administration, and click on Privacy Preferences.

On the Error Reporting tab, we can tick the box to specify the error preferences for all users, and then select whether to automatically send, never send, or prompt every time.

Once this change has been made, users will no longer see the Privacy tab in their personal options, and they will not be able to change this setting. Any new users that get created, as well as all existing users, will have these preferences automatically.

One thing to note is that as this is not a part of System Settings, you cannot deploy these preferences in a solution, so you’ll need to configure this in each CRM system.

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