4.1 (Workflow)

Posted: January 26, 2010 in eLearning

Lab Name: Lab 4.1 – Case Escalation
Chapter: 4
Page: 24

What is the primary entity the lab is based on?

  • Creating a workflow with child workflows

What are the associated entities?

  • Using case escalation to decide whether to escalate a case to Tier II

What did you learn to do in this lab?

  • How to use case escalation in a workflow.

Are you confident that you could do the lab again without referring to the courseware?

  • Yes



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