9.1 (Applications)

Posted: January 16, 2010 in eLearning

Lab Name: Lab 9.1 – Case Creation and Resolution
Chapter: 9
Page: 18

What is the primary entity the lab is based on?

  • Creating a new case

What are the associated entities?

  • Creating and sending an email from within the case, and resovling the case

What did you learn to do in this lab?

  • How to create a case, how to send an email from within the case, and resolving the case

Are you confident that you could do the lab again without referring to the courseware?

  • Yes

-Paul

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